Refund policy
Return and refund policy of Armbanden.nl
It can happen that a piece of jewelry is not what you expected. Perhaps the size turns out differently, or it doesn't match what you had in mind. Whatever the reason, you don't have to explain it to us. Below, you can read exactly how to return your order to us.
You have a 14-day cooling-off period.
You have the legal right to cancel your order up to 14 days after receipt, without giving a reason. Register your return with us within those 14 days. After that, you have another 14 days to actually return the jewelry to us.
What cannot be returned
We make some jewelry especially for you. We cannot sell it to anyone else afterwards, and therefore it falls outside your right of withdrawal:
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custom-made jewelry, for example to a length specified by you
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personalized or custom-made jewelry
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jewelry with an engraving, photo, fingerprint, or text
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leather and rope bracelets, because we cut these to size from the roll per order
Unsure if your order falls under this? Feel free to email us at Live chat before ordering. You can find all applicable conditions in our general terms and conditions .
This is how you register your return
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Email Live chat within 14 days of receipt . Include your order number, your name, and the products you wish to return.
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You will receive a confirmation from us with the return address and final instructions.
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Return your package to us with sufficient postage within 14 days of your registration. Unfortunately, we cannot accept shipments with insufficient postage.
Our return address is: Armbanden.nl, Bedrijfsweg 16, 3831 KE Leusden, The Netherlands.
In what condition must the return be
You may, of course, look at and try on your jewelry, just as you would in a store. However, please handle it with care.
We ask you to return the jewelry:
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in the original packaging
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unworn and without signs of use
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without perfume, smoke, or other odors
If the jewelry has been used more than necessary to assess it, we may deduct the depreciation from your refund. In the event of clear damage or wear, this may mean that you receive a partial refund of the purchase price. We will always inform you by email of how we arrived at this assessment.
Return costs
The costs and risks of the return shipment are your responsibility. Therefore, always keep your proof of shipment so that you can demonstrate that you sent the package.
Are you sending from another EU country? Return costs vary by country. Check the website of the postal service in your country for this information.
Did something go wrong on our end, for example a damaged or incorrectly delivered item? Then we will of course reimburse the shipping costs. In that case, please email us with a photo, and we will resolve it together.
Refund policy
As soon as we have received and checked your return, you will receive a message from us by email. You will receive your money back via the same payment method you used to pay, no later than 14 days after you have notified us of your cancellation. We may withhold reimbursement until we have received your return or until you have demonstrated that you have sent the package.
Did you pay shipping costs with your order? Then you will receive those back, based on our standard shipping method. If you choose to return part of your order, the shipping costs for the remaining order will remain.
Any further questions
We are happy to help, even if you are unsure whether something is still possible. Email us at Live chat or contact our customer service.
After products have been returned, they will be refunded within 14 working days after inspection via the payment method with which they were paid.
