Shipping and delivery policy of Armbanden.nl

Shipping your order

As soon as your payment is completed, we will ship your order within 2 working days. You will receive an email from us regarding the status of your order, so you always know where you stand. In exceptional circumstances, your order may be shipped a little later. We will let you know in that case as well.

Personalized jewelry takes a little longer, averaging 1 to 3 extra working days. This is because we only process this custom work after receiving your order. We first digitally format your personal photo, fingerprint, or text so that it can be engraved on your jewelry with the utmost care. Jewelry made to measure, for example to a length specified by you, also falls under the category of personalized jewelry.

Are you ordering a bracelet for a special occasion, such as a birth or a bereavement? Please let us know. We will then try to prioritize your order.

Shipping

The listed prices exclude shipping costs. We ship orders from €40 for free within the Netherlands; within Europe, this applies from €45. For orders below these amounts, you will see the shipping costs at checkout.

To which countries we ship

We always ship from the Netherlands. We deliver to the following countries as standard:

Belgium, Denmark, Germany, Finland, France, Gibraltar, Greece, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Spain, Sweden and Switzerland.

Is your country not listed? Then enter your country on the checkout page to immediately see the shipping costs applicable to that country. If that doesn't work or you would like a different shipping option, please feel free to contact us. We are happy to help.

Delivery outside the EU is also possible. Please note that in that case, you are responsible for paying the import duties and shipping costs applicable in the country of destination.

Lead-time

Within the Netherlands, your package is delivered by PostNL, our standard carrier. In some cases, we work with DHL, InstaBee, or FedEx. You will usually receive your order the next working day between 9:00 AM and 17:00 PM. You will receive a track and trace link from us via email so that you can track your package yourself and see the expected delivery day.

The delivery time outside the Netherlands depends on the postal service that takes over the package from PostNL:

• Within Europe: in most cases 3 to 12 days

• Outside Europe: in most cases 4 to 30 days

On the PostNL website, you can find an indication of the delivery time per country. A number of factors can delay delivery, for example:

• local holidays

• customs clearance in the country of destination

• circumstances constituting force majeure, such as strikes, extreme weather, natural disasters, fire, war, an epidemic, government measures, energy shortages, or other unforeseen events beyond our control

Delay en route

We ensure that your order leaves our premises on time and is properly packaged. Once the package has been handed over to the carrier, we no longer have any influence on the delivery time. Delays at PostNL or any other carrier are therefore beyond our responsibility. If we have shipped the package correctly and in good condition, we are not liable if the customer has not taken out buyer protection. 

Would you like extra reassurance regarding this? Choose buyer protection at checkout. With buyer protection, we can assist you immediately in the event of a delayed or lost package, for example with a replacement shipment or a refund. Without buyer protection, our options are unfortunately limited to requesting information from the carrier, and we will not issue a refund or a replacement shipment. 

Is something wrong with your delivery? Email us at Live chat . We will always look into what is still possible.