General terms and conditions for the 'Armbanden.nl' webshop.

 
Article 1 Definitions    

1. 1. Armbanden.nl is a trade name of the company Armbanden.nl, which aims to offer various Products (online), as well as the associated installation of these Products.
   2. In these Terms and Conditions, 'Private Customer' means: the natural person who uses the Services of Armbanden.nl and who commissions the provision of Services as referred to in Section 6.
   3. In these Terms and Conditions, 'Business Customer' means: the natural person or legal entity or partnership of legal entities or intermediary or representative acting on their behalf who uses the Services of Armbanden.nl and instructs the Company to provide Services as referred to in Section 6.
   4. In these Terms and Conditions, 'Customer' means: the natural or legal person or partnership of legal entities and/or natural persons or the intermediary or representative acting on their behalf who uses the Services of Armbanden.nl and instructs them to provide Services as referred to in Clause 6.
   5. In these Terms and Conditions, 'Agreement' means: the legal relationship between Armbanden.nl and Customer, in the broadest sense.  
   6. In these General Terms and Conditions, 'Services' means: all Products supplied by Armbanden.nl and/or third parties engaged by it to the Customer, including but not limited to the purchase and sale of Products, as well as all other work performed by Armbanden.nl on behalf of the Customer, of whatever nature, carried out within the framework of an assignment, including work that is not carried out at the express request of the Customer.  
   7. In these Terms and Conditions, 'Website' means: the Website www.armbanden.nl, and all websites operated by armbanden.nl on which it offers Products, including this webshop/website.

Article 2 Applicability of the General Terms and Conditions  

1. 1. The General Terms and Conditions apply to all Agreements concluded between Customer and Armbanden.nl in which Armbanden.nl offers Services. 
   2. These Terms and Conditions also apply to all websites, domains, brands and platforms operated by Armbanden.nl.
   3. Deviations from the General Terms and Conditions are only valid if expressly agreed in writing with Armbanden.nl.  
   4. The applicability of any purchasing or other conditions of the Customer are expressly rejected, unless expressly agreed otherwise in writing.  
   5. The General Terms and Conditions also apply to additional or amended orders from Customer.  
       

Article 3 The Agreement  

1. 1. All offers on the Website are entirely without obligation, unless expressly stated otherwise.  
   2. The Customer can contact Contact Armbanden.nl via the Website, email or telephone for any of the Services offered.  
   3. Customers can place orders on the Website(s). The Agreement is then concluded by placing an order. 
   4. If Armbanden.nl sends a confirmation to the Customer, it will be decisive for the content and interpretation of the Agreement, subject to obvious errors. Armbanden.nl cannot be held to its offer if the Customer could reasonably understand that the offer, or any part thereof, contains an obvious error or typo.  

Article 4 Execution of the Agreement  

1. 1. Armbanden.nl will endeavor to perform the Services to the best of its knowledge and ability and in accordance with the requirements of good workmanship, as well as as much as possible in accordance with the written agreements.   
   2. Armbanden.nl has the right to have certain work, including shipping Products and installing the Products and/or equipment, carried out by third parties.  
   3. When engaging third parties, Armbanden.nl will exercise due care and consult with the Client in selecting these third parties, to the extent reasonably possible and customary in the relationship with the Client. The costs of engaging these third parties will be borne by the Client and will be charged by Armbanden.nl to the Client.    
   4. The Customer shall ensure that all data that Armbanden.nl indicates is necessary, or that the Customer reasonably should understand is necessary, for the performance of the Agreement, are provided to Armbanden.nl in a timely manner. If the data required for the performance of the Agreement are not provided to Armbanden.nl in a timely manner, Armbanden.nl shall have the right to suspend the performance of the Agreement and/or charge the Customer for the additional costs resulting from the delay at the then customary rates.  
   5. The Customer shall ensure that Armbanden.nl can perform its Services promptly and properly. If the Customer fails to comply with these agreements, they are obligated to compensate for any resulting damages. 
   6. If a deadline has been agreed upon or specified for the performance of Services, this is never a strict deadline. If a deadline is exceeded, the Customer must notify Armbanden.nl in writing. Armbanden.nl must be given a reasonable period to still perform the Agreement.  
       

Article 5 Amendment of the Agreement  

1. 1. If during the performance of the Agreement it appears that it is necessary to change or supplement it for its proper performance, Armbanden.nl and the Customer will adjust the Agreement in a timely manner and in mutual consultation.  
   2. If the Agreement is amended, including any supplement, this constitutes a supplementary assignment. A separate fee agreement will be made in advance for this supplementary assignment. Without a supplementary quotation, the original terms and conditions apply, with the additional Services being paid for at the agreed rate.  
   3. Failure to implement the amended Agreement, or failure to implement it immediately, does not constitute a breach of contract by Armbanden.nl and is not grounds for the Customer to terminate or cancel the Agreement.  
   4. Amendments to the original Agreement between Armbanden.nl and the Customer are only valid from the moment these amendments are accepted by both parties through a supplementary or amended Agreement. This amendment must be made in writing.  

 
Article 6 Suspension, dissolution and premature termination of the Agreement  

1. 1. Armbanden.nl is entitled to suspend the fulfillment of the obligations or to terminate the Agreement if the Customer does not fulfill the obligations under the Agreement, does not fulfill them in full or does not fulfill them on time, or if Armbanden.nl has good reason to fear that the Customer will fail to fulfill those obligations.  
   2. Furthermore, Armbanden.nl is entitled to terminate the Agreement if circumstances arise that are of such a nature that compliance with the Agreement is impossible or that continued existence of the Agreement in an unaltered form cannot reasonably be expected. 
   3. If the Customer fails to fulfil its obligations arising from the Agreement and this failure justifies termination, Armbanden.nl is entitled to terminate the Agreement immediately and with immediate effect without any obligation on its part to pay any damages or compensation, while the Customer, on account of breach of contract, is obliged to pay damages or compensation.  

Article 7 Cancellation  

1. 1. Cancellation must be made in writing and expressly confirmed by Armbanden.nl. 
   2. Once the product has been processed, cancellation is no longer possible.
   3. In the event of full or partial cancellation, all costs incurred up to that point arising from the Agreement will be charged.  

Article 8 Costs, remuneration and payment  

1. 1. All amounts stated in the quotation are in euros and include VAT, unless stated otherwise.  
   2. The prices in the webshop include VAT and exclude shipping costs, unless stated otherwise. 
   3. Shipping costs for the order will be calculated upon completion of the checkout process. Shipping costs are the responsibility of the customer. 
   4. If an order exceeds a certain minimum amount, Armbanden.nl will not charge shipping costs. The amount of this minimum amount for which shipping is not charged depends on the website where the product is ordered and the type of product and/or service. 
   5. Armbanden.nl reserves the right to correct any obvious errors in the price quote.  
   6. Armbanden.nl is entitled to request a minimum of 100% advance payment for online sales of goods. 
   7. Payment can be made via:
      1. iDeal
      2. View
      3. Immediately
      4. Bank contact
      5. Apple Pay
      6. Post-payment method via Klarna
   8. The Customer has the obligation to immediately inform Armbanden.nl of any inaccuracies in the payment details stated or provided.  
   9. It is not possible for the Customer to pay in installments.
   10. If the Customer fails to pay an invoice on time, the Customer is automatically in default, without further notice of default being required. The Customer will then owe statutory interest. Interest on the outstanding amount will be calculated from the moment the Customer is in default until the moment the full amount due is paid.  
   11. If Armbanden.nl decides to collect a claim for non-payment of one or more unpaid invoices through legal means, the Customer is also obligated to reimburse all reasonable judicial and extrajudicial costs incurred, in addition to the principal amount owed and the interest referred to in Article 9.11. The reimbursement for judicial and extrajudicial costs incurred will be determined in accordance with the then-current Decree regarding compensation for extrajudicial collection costs.  

Article 9 Shipping and delivery 

1. 1. Unless otherwise agreed in writing, shipping and packaging will be carried out by Armbanden.nl itself, or by a carrier from one of its warehouses within Europe.
   2. If an order is lost or received damaged, the Customer must contact Armbanden.nl by email info@bracelets.nl, and a suitable solution is sought in mutual consultation.
   3. The carrier is responsible from the moment armbanden.nl hands over the product to the carrier. The product is at the customer's risk from the moment the customer receives it.
   4. The delivery time of Armbanden.nl depends on the order. 
   5. If delivery is made via dropshipping, delivery times are indicative and depend on the courier services. 
   6. If the Products are available to the Customer after the delivery time has expired but are not collected by him, the Services will be stored at his disposal at his risk and expense, regardless of the reason for non-collection.  

Article 10 Returns and refunds

1. 1. If the order was placed by a Private Customer, Products can be returned at your own expense within fourteen (14) days of receipt, without stating a reason. The entire amount paid by the Private Customer, including shipping costs (if shipping costs were paid with the order), will be fully refunded within fourteen (14) days of receipt of the Product. The Private Customer is obliged to handle the received Product with care during these fourteen (14) days. If the Private Customer decides to return the Products, and it is not necessary to remove the packaging, Armbanden.nl requests that you do not do so.  
   2. Private Customers can return the Product via a postal service of their choice. Return shipping costs are the responsibility of the Customer. 
   3. If a Private Customer wishes to return their order, they must download and complete the return form from the website. This form must be included with the return shipment.  
   4. Once the Products have been returned to Armbanden.nl, Armbanden.nl will proceed with the refund.
   5. If the Product has been opened or tested by the Private Customer, it cannot be returned. This also applies if the aforementioned cooling-off period has not yet expired.
   6. Armbanden.nl may exclude the following Products from return: Products that are custom-made and/or Products that were custom-ordered, and sealed Products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. Products custom-ordered from a supplier for a customer outside of stock are excluded from return. 
   7. The Products are excluded from return until they have been received by the Private Customer.
   8. After this period, returns are possible if the Customer can prove that damage occurred upon arrival of the order that was not caused by the Customer.  
       

Article 11 Liability  

1. 1. The Customer is responsible for providing accurate and representative data and information necessary for the performance of the Agreement. Armbanden.nl is not liable for damages, including those resulting from an incorrect order, if the Customer has provided incorrect, unrepresentative, or irrelevant information.  
   2. The delivery time communicated to the Customer is only an approximation. While every effort will be made to meet the delivery time, Armbanden.nl is never liable for the consequences of exceeding the stated time. Exceeding the time does not entitle the Customer to cancel the Products, or to refuse receipt or payment for the Products, nor is Armbanden.nl liable to the Customer for any compensation. 
   3. Armbanden.nl is not liable for errors or omissions of third parties engaged by it. By using Armbanden.nl's Services, the Customer authorizes Armbanden.nl to accept, on behalf of the Customer, any limitation of liability imposed by a third party engaged by Armbanden.nl. 
   4. Armbanden.nl is not liable for indirect damage, including but not limited to consequential damage. 
   5. Armbanden.nl is not liable for any errors on the Website(s).  
   6. Armbanden.nl cannot be held to its published price if the Customer could reasonably understand that the price, or a part thereof, contains an obvious error or typo.  
   7. Armbanden.nl is not liable for failure to meet or untimely fulfillment of obligations arising from the Agreement if this is caused by force majeure as referred to in Article 13.  
   8. The Customer indemnifies Armbanden.nl against claims from third parties, of whatever nature, relating to the Services.  
   9. Since Armbanden.nl is not the manufacturer, but the supplier of the Product, Armbanden.nl will, in the event of defects, provide the Customer with all necessary information to hold the manufacturer or importer liable for the defects in question. 
   10. If Armbanden.nl is nevertheless held liable, it will only be liable for direct damage actually incurred, paid or payable by the Customer due to a demonstrable failure of Armbanden.nl to fulfil its obligations with regard to its Services. 
   11. Armbanden.nl's liability is limited to the amount covered and paid out by the insurer. If the insurer does not pay out, or if Armbanden.nl is not insured, liability is limited to the amount paid by the Customer. 
   12. The limitation of liability as described in this article does not apply in the event of intent or deliberate recklessness on the part of Armbanden.nl.
   13. In accordance with Article 10, paragraph 3, of these General Terms and Conditions, Armbanden.nl is not liable for any damage to Products during transport if the Products in question have been ordered by the Business Customer. 
   14. This provision does not exclude liability to the extent that liability may not be limited or excluded by law.  
        

Article 12 Force majeure  

1. 1. Force majeure means all external causes, beyond the control or fault of Armbanden.nl, which make timely, complete, or correct fulfillment of the Agreement no longer possible.  
   2. Force majeure as referred to in the previous paragraph also includes, but is not limited to: non-compliance by a third party, illness of Armbanden.nl personnel itself or a third party, abnormal weather conditions, disruptions in water and energy supplies, strikes, serious disruptions in Armbanden.nl's systems, fire, floods, natural disasters, riots, war, epidemics/pandemics or other internal unrest.  
   3. In the event of force majeure, fulfillment of the Agreement will be suspended for as long as the force majeure continues.  
   4. If the force majeure situation lasts longer than one month, both parties are entitled to terminate the Agreement without judicial intervention. In such a case, Armbanden.nl will refund any amounts paid, less all costs incurred by Armbanden.nl in connection with the Agreement. 

Article 13 Legal guarantee 

1. 1. Armbanden.nl offers a warranty for the Products it supplies to private customers against material and manufacturing defects. This warranty stipulates that Armbanden.nl will repair defects to the best of its ability and replace them if necessary. Defects must be reported to Armbanden.nl in writing as soon as possible after discovery by emailing Live chat.  
   2. The warranty does not apply if the defects are wholly or partially the result of improper, unskilled, careless use, use for purposes other than normal, or external causes, including but not limited to fire or water damage. This is at the discretion of Armbanden.nl.
   3. The warranty also does not apply if the Products have been modified or maintained by third parties.  
   4. An additional warranty provided by Armbanden.nl, its supplier, manufacturer or importer never limits the statutory rights and claims that the Private Customer can assert against Armbanden.nl under the agreement if Armbanden.nl has failed to fulfil its part of the agreement. 
   5. Under no circumstances will any warranty be given on connection materials, mounting materials and accessories, nor if there is any discolouration. 
   6. If Armbanden.nl carries out repair work that falls outside the scope stated in this article, these will be charged to the Customer.  
   7. The provisions in the general terms and conditions regarding warranty do not affect the Customer's warranty claims under the law. 

Article 14 Advertising 

1. 1. The Customer is obligated to inspect, or have inspected, the delivered Product upon delivery, or as soon as possible after receipt. In doing so, the Customer must examine whether the quality and quantity of the delivered Product correspond to the provisions of the Agreement.  
   2. Errors or inaccuracies that may be discovered upon initial inspection by the Private Customer, taking into account the requirements of reasonableness and fairness, must be reported to Armbanden.nl in writing within fourteen (14) business days of receipt of the Services, along with proof of purchase, unless this is impossible or unreasonably onerous. For the Business Customer, a period of 5 (five) days applies, unless this is impossible or unreasonably onerous. 
   3. Other complaints, including complaints that could not be identified during an initial inspection by the Private Customer, must be reported to Armbanden.nl in writing within one (1) month in accordance with the provisions of Section 2. For the Business Customer, a period of 14 (fourteen) days applies. 

Article 15 Confidentiality of data  

1. 1. Each party guarantees that all information received from the other party that is known or should be known to be confidential will remain confidential. The party receiving confidential information will use it only for the purpose for which it was provided. Information will be considered confidential if designated as such by either party. Armbanden.nl cannot be held to this obligation if the provision of information to a third party is necessary pursuant to a court order, a legal requirement, or for the proper performance of the agreement.  

Article 16 Intellectual Property 

1. 1. Armbanden.nl reserves the rights and powers to which it is entitled under the Copyright Act.  
   2. The Customer guarantees that no third-party rights oppose the provision of data to Armbanden.nl. The Customer will indemnify Armbanden.nl against any action based on the claim that such provision, use, modification, installation, or incorporation infringes any third-party rights.   

Article 17 Complaints procedure 

1. 1. If the Customer has a complaint, the Customer must send this in writing to klacht@armbanden.nl. 

Article 18 Identity of Armbanden.nl 

1. 1. Armbanden.nl has the most recent postal address on the Contact page are located. Letters and correspondence can be received here.
   2. Armbanden.nl is registered with the Chamber of Commerce under number 14 11 63 37. Armbanden.nl is located at the address specified on the contact page. 
   3. Armbanden.nl can be reached by email at Live chat or via chat on the armbanden.nl website.

Article 19 Applicable law and competent court  

1. 1. The legal relationship between Armbanden.nl and its Customer is governed by Dutch law.